TABLE 1

Provider Feedback on Failures and Associated Key Drivers

ExampleKey Driver
“I thought flu was gone”Provider knowledge of local influenza prevalence in real time
“Is flu still around?”
“I guess we didn’t think much about flu since he was wheezing”Consistent recognition of ILI and high-risk populations
“We are seeing a lot of babies with RSV, so I didn’t consider [influenza] testing”
“We talked about [influenza] but decided testing wouldn’t change management since she’d been sick for several days”Provider knowledge of testing and treatment guidelines (CDC)